Privacy Policy

01

Data controller

The data controller responsible for your personal information is:

• UID: CHE-314.380.578
• Email: hi@dominiqueceara.com
• Website: www.dominiqueceara.com

This website is operated under the brand name Dominique Ceara.

02

Information we collect

We may collect personal information from you in a variety of ways, including when you visit our site, register on the site, place an order, subscribe to our newsletter, book a coaching session, fill out a form, or interact with other features and resources we make available.

Personal information you provide directly

• Name and email address
• Phone number
• Payment and billing information
• Health-related information you share voluntarily (e.g. through intake forms or the Participation Agreement)
• Messages, enquiries, and feedback you send us
• Booking and scheduling preferences

Information collected automatically

• Browser type and version
• Operating system
• IP address
• Referring URLs and pages visited
• Date, time, and duration of your visit
• Device type and screen resolution
• Cookie and tracking data (see Section 05)

03

How we use your information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services and digital products
• To process your purchases and manage your access to course content
• To schedule and deliver coaching sessions
• To send transactional emails related to your orders or bookings
• To send promotional materials and updates where you have opted in to receive them
• To respond to your enquiries and provide customer support
• To improve our website, services, and user experience
• To comply with legal obligations
• To protect our rights and enforce our Terms & Conditions

04

Legal basis for processing

We process your personal data on the following legal grounds under the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (DSG):

• Contractual necessity: Processing that is necessary to fulfil a contract with you, such as delivering a purchased course, processing payments, or managing coaching sessions.
• Consent: Where you have given us clear consent, such as subscribing to our newsletter or accepting non-essential cookies. You may withdraw consent at any time.
• Legitimate interest: Processing that is necessary for our legitimate business interests, such as improving our website, preventing fraud, and analysing site usage, provided these interests do not override your rights.
• Legal obligation: Processing required to comply with applicable laws or regulations.

05

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and support our marketing efforts.

Types of cookies we use

• Strictly necessary cookies: Required for the website to function properly. These cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website by collecting information about pages visited, time spent, and navigation patterns.
• Marketing and advertising cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.
• Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.

Some cookies are placed by third-party services that appear on our pages. These third parties may collect information about your online activity across different websites.

You can manage your cookie preferences through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

06

Sharing your information

We may share your information with trusted service providers who assist us in operating our website and delivering our services, including but not limited to:

• Payment processors
• Email and marketing platforms
• Scheduling and booking tools
• Website hosting and analytics providers
• Advertising and social media platforms (via cookies and tracking pixels)

These service providers are contractually obligated to process your data only on our behalf and in accordance with applicable data protection laws. We only share the minimum information necessary for each provider to perform its function.

We may also disclose your information where required by law, to protect our legal rights, or to enforce our Terms & Conditions.

07

International data transfers

Some of our service providers may be located outside Switzerland and the European Economic Area (EEA), including in the United States. Where your personal data is transferred to countries that do not provide an equivalent level of data protection, we ensure appropriate safeguards are in place, such as:

• EU Standard Contractual Clauses (SCCs)
• Swiss-approved standard data protection clauses
• Adequacy decisions by the European Commission or the Swiss Federal Data Protection and Information Commissioner (FDPIC)
• Other lawful transfer mechanisms under applicable data protection law

08

How we protect your information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage, access controls, and regular review of our security practices.

While we take reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

09

Data retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. When your data is no longer needed, we will securely delete or anonymise it.

Specific retention periods include:

• Purchase and transaction records: Retained for the duration required by Swiss tax and commercial law (currently 10 years).
• Email marketing data: Retained until you unsubscribe or withdraw consent.
• Coaching records: Retained for the duration of our engagement and a reasonable period thereafter for legal and professional purposes.
• Website analytics data: Retained in anonymised or aggregated form.

10

Your rights

Depending on your location, you may have the following rights regarding your personal data under the GDPR and/or the Swiss DSG:

• Access: You have the right to request a copy of your personal data.
• Correction: You have the right to request correction of inaccurate or incomplete data.
• Deletion: You have the right to request deletion of your personal data, subject to certain legal exceptions.
• Objection: You have the right to object to the processing of your personal data where we rely on legitimate interest.
• Restriction: You have the right to request that we restrict the processing of your data in certain circumstances.
• Portability: You have the right to request that your data be provided to you or transferred to another controller in a structured, commonly used format.
• Withdrawal of consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us at hi@dominiqueceara.com. We will respond within 30 days of receiving your request.

11

Third-party links

Our website may contain links to third-party websites, plug-ins, and applications. We do not control these third-party services and are not responsible for their privacy practices. We encourage you to read the privacy policy of every website you visit.

12

Children's privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

13

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated review date. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes acceptance of the revised policy.

14

Contact and supervisory authority

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

Email: hi@dominiqueceara.com

If you believe that your data protection rights have been violated, you have the right to lodge a complaint with the competent supervisory authority:

• In Switzerland: Federal Data Protection and Information Commissioner (FDPIC) - www.edoeb.admin.ch
• In the EU: You may contact the data protection authority in your country of residence. A list of EU data protection authorities is available at: ec.europa.eu/justice/article-29/structure/data-protection-authorities